Terms of service

Terms of Service

OVERVIEW

Welcome to SANKARLE. The terms “we”, “us” and “our” refer to SANKARLE. SANKARLE operates this website and online store, including all related information, content, features, tools, products and services, to provide you with our products and shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on this website, describe your rights and responsibilities when you use our website or purchase from us.

Please read these Terms of Service carefully. By visiting, browsing, using our website, or placing an order, you agree to be bound by these Terms of Service and our policies. If you do not agree to these Terms, please do not use our website or purchase from us.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

SECTION 1 - ACCESS AND ACCOUNT

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this website under your supervision.

To access certain features or place an order, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately. However, product colors, packaging, and appearance may vary slightly depending on your device, screen settings, production batches, or packaging updates.

SANKARLE products are cosmetic skincare products. Information provided on this website is for general skincare and product information only. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual skin responses may vary. If you have sensitive skin, allergies, a known skin condition, are pregnant, nursing, or under medical treatment, please review the ingredient list carefully and consult a qualified healthcare professional if needed. If irritation occurs, discontinue use and seek medical advice where appropriate.

All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit product quantities at our discretion, subject to applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order for reasons including, but not limited to, product availability, suspected fraud, pricing errors, payment issues, shipping restrictions, or violation of these Terms.

Your order is accepted when we confirm acceptance and process your payment. Please review your order carefully before submitting it, as we may be unable to change or cancel an order once it has been processed or shipped.

If we need to cancel, change, or decline an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.

If a product is offered as a pre-order, the estimated shipping timeframe will be stated on the product page, checkout page, or order confirmation where applicable. Pre-order shipping dates are estimates and may be subject to change. If there is a material delay, we will notify you where required by applicable law.

Purchases made through our website are intended for personal or household use only and may not be purchased for unauthorized commercial resale, unlawful export, or other unlawful purposes.

Returns and refunds are handled in accordance with our Refund Policy.

SECTION 4 - PRICES, TAXES, AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for your order will be the price shown at checkout at the time your order is placed.

Unless expressly stated otherwise in our Shipping Policy, on a product page, or at checkout, prices do not include shipping fees, customs duties, import taxes, local taxes, or other charges that may apply to your order.

Free shipping may be available for eligible orders that meet the minimum order value and destination requirements stated on our website or at checkout. Any applicable shipping fees, taxes, duties, or other charges will be shown at checkout where available.

For certain destinations, taxes, duties, or shipping fees may be included or calculated at checkout. Please review your order summary carefully before completing your purchase.

You agree to provide current, complete, and accurate purchase, payment, billing, and shipping information. You represent and warrant that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and are not guaranteed unless expressly stated. We are not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete shipping information, weather, public holidays, force majeure events, or other circumstances outside our reasonable control.

Shipping fees and free shipping eligibility may vary depending on destination, order value, promotions, and the shipping method selected at checkout.

We will make reasonable efforts to ship your order within the timeframe stated on our website, product page, checkout page, or order confirmation. If we cannot ship your order within the stated timeframe, we will notify you where required by applicable law and provide available options, which may include continuing with the order or cancelling it for a refund.

Risk of loss or damage generally passes to you when the order is delivered to the shipping address you provided, except where applicable law provides otherwise.

Please ensure your shipping address is accurate. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

SECTION 6 - RETURNS AND REFUNDS

Returns, refunds, damaged items, defective items, incorrect items, and cancellations are governed by our Refund Policy.

For hygiene and safety reasons, opened, used, or unsealed skincare products cannot be returned unless they are defective, damaged, or incorrect, or unless otherwise required by applicable law.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to trademarks, logos, brand names, text, product names, images, graphics, photographs, videos, audio, designs, layout, and other materials, is owned by SANKARLE, its affiliates, licensors, or content providers and is protected by intellectual property laws.

You may use our website for personal, non-commercial purposes only. You may not reproduce, copy, modify, distribute, publish, display, sell, resell, exploit, or create derivative works from any part of our website or content without our prior written permission.

SANKARLE’s name, logos, product names, designs, and slogans are trademarks or brand assets of SANKARLE. You may not use them without our prior written consent.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, apps, payment processors, shipping providers, or other services that we do not own or control.

You acknowledge and agree that such third-party tools and services are provided “as is” and “as available.” Your use of third-party tools or services may be subject to the terms and privacy policies of those third parties.

We are not responsible for any harm, loss, or damage arising from your use of third-party tools, websites, services, or resources.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, policies, products, or services of third-party websites.

If you access third-party websites or purchase products or services from third parties, you do so at your own risk. Please review the third party’s policies before engaging in any transaction.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. Shopify enables us to provide the online store and related Services to you.

However, any sales and purchases made through our store are made directly between you and SANKARLE. By using our website, you acknowledge that Shopify is not responsible for any aspect of the sales between you and SANKARLE, including any injury, loss, damage, refund, return, or dispute arising from products purchased from us, except where applicable law provides otherwise.

SECTION 11 - PRIVACY POLICY

Your submission of personal information through our website is governed by our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information related to your access to and use of our website in order to provide and improve the store services. Information you provide may also be processed by Shopify and other service providers that help us operate our website, process payments, fulfill orders, provide customer support, and deliver our products.

Please review our Privacy Policy for more information about how personal information is collected, used, shared, and protected.

SECTION 12 - REVIEWS, COMMENTS, AND FEEDBACK

If you submit reviews, comments, suggestions, photos, testimonials, ideas, or other feedback to us, you grant SANKARLE a worldwide, royalty-free, sublicensable, transferable, perpetual license to use, reproduce, modify, publish, translate, distribute, display, and promote such content in any media, including for marketing and commercial purposes.

You represent that your feedback is truthful, based on your own experience, and does not violate the rights of any third party. You are responsible for the accuracy and legality of the content you submit.

We may monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, defamatory, infringing, abusive, obscene, spam, or otherwise inappropriate.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions, including those related to product descriptions, ingredients, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted, subject to applicable law.

SECTION 14 - PROHIBITED USES

You may use our website only for lawful purposes. You agree not to use our website or Services:

(a) for any unlawful, fraudulent, harmful, or malicious purpose;
(b) to violate any applicable law, regulation, or rule;
(c) to infringe or violate our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person;
(e) to submit false, misleading, or inaccurate information;
(f) to upload or transmit viruses, malware, or harmful code;
(g) to collect or track the personal information of others;
(h) to send spam, phishing, unsolicited advertising, or other unauthorized communications;
(i) to interfere with or circumvent the security features of our website;
(j) to scrape, copy, extract, or exploit our website, content, or data without authorization;
(k) to use bots, automated tools, or other methods to access the website in a way that disrupts, damages, or places an unreasonable burden on our Services.

We reserve the right to suspend, restrict, or terminate your access to our website if we believe you have violated these Terms.

SECTION 15 - TERMINATION

We may terminate or suspend your access to our website or Services at any time if we believe you have violated these Terms or applicable law.

You remain responsible for all amounts due up to and including the date of termination.

The sections of these Terms that by their nature should survive termination will continue to apply, including intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and dispute-related provisions.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our website and Services are provided on an “as is” and “as available” basis, except as expressly stated by us or required by applicable law.

We do not guarantee that the website will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, representations, or conditions, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any statutory rights, warranties, or remedies that cannot be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, SANKARLE and our affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of our website, Services, or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, willful misconduct, death or personal injury caused by negligence, defective products where liability cannot be excluded by law, or any mandatory consumer protection rights.

SECTION 18 - INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless SANKARLE and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable legal fees, arising from your breach of these Terms, your violation of applicable law, your violation of the rights of a third party, or your misuse of our website or Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. The remaining provisions will remain valid and enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our posted policies, constitute the entire agreement between you and SANKARLE regarding your use of our website and Services and supersede any prior or contemporaneous agreements, communications, or proposals.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations in connection with a merger, acquisition, reorganization, sale of assets, change of business structure, or as otherwise permitted by law.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where SANKARLE’s operating entity is registered, except where applicable consumer protection laws require otherwise.

Nothing in these Terms limits any mandatory consumer protection rights you may have under the laws of your country, state, province, or region of residence.

SECTION 23 - CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Where required by applicable law, we will provide notice of material changes.

Your continued use of our website after changes are posted means that you accept the updated Terms.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

SANKARLE
Email: support@sankarle.com

Legal business name: SANKARLE Cosmetics Technology (Hangzhou) Co., Ltd.