Refund policy

RETURN & REFUND POLICY

We hope you are satisfied with your SANKARLE purchase. If you need to request a return or report a problem with your order, please review the policy below and contact us at support@sankarle.com.

14-DAY RETURN POLICY

We offer a 14-day return period for eligible items. This means that you have 14 days after receiving your order to contact us and request a return.

To be eligible for a change-of-mind return, the product must be unopened, unused, and in the same condition in which it was received. Any protective or hygiene seal must remain intact, and the product should be returned in its original packaging where reasonably possible. A receipt or other proof of purchase is also required.

For hygiene and safety reasons, opened or used skincare products cannot be returned for a change of mind. Where a product is supplied with a protective or hygiene seal, we cannot accept a change-of-mind return after that seal has been broken, where permitted by applicable law.

This restriction does not apply where a product is defective, damaged, incorrect, or where applicable law provides otherwise.

HOW TO REQUEST A RETURN

To request a return, please contact us at support@sankarle.com and include:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs, where applicable

Please do not send any product back before contacting us. Returns sent without prior approval or to an unauthorised address may not be accepted.

If your return is approved, we will provide return instructions and the applicable return address. After receiving approval, the product must be sent back within 14 days unless otherwise stated in our return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, at support@sankarle.com.

Please include your order number and clear photographs of:

• The product
• The product packaging
• The outer shipping package
• The shipping label

We will review the information and, where the issue is confirmed, offer an appropriate solution, which may include a replacement, refund, or other remedy.

The request to contact us within 7 days does not limit any statutory rights you may have under applicable consumer protection laws.

RETURN SHIPPING COSTS

For an eligible change-of-mind return, the customer is responsible for the cost of return shipping unless applicable law requires otherwise.

We recommend using a trackable shipping service and keeping proof of shipment. We cannot guarantee receipt of a return that is sent without tracking.

If an item is confirmed to be defective, damaged, or incorrect and we require it to be returned, we will cover or reimburse reasonable return shipping costs in accordance with the instructions we provide.

UNITED KINGDOM AND EUROPEAN UNION CUSTOMERS

Customers in the United Kingdom and European Union may have a legal right to cancel an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, please contact us at support@sankarle.com within the applicable 14-day period and clearly state that you wish to cancel your purchase.

After notifying us, you must return the eligible goods within a further 14 days.

Where skincare products are supplied with a protective or hygiene seal, the right to cancel may not apply after that seal has been broken if the goods are no longer suitable for return for health protection or hygiene reasons.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for:

• Skincare products that have been opened or used
• Products with a broken protective or hygiene seal, where the hygiene exception is permitted by law
• Products damaged after delivery through misuse, improper storage, or failure to follow the product instructions
• Gift cards, except where otherwise required by law

Sale or promotional items remain subject to this policy unless they are expressly identified as final sale and such a restriction is permitted by applicable law.

Please contact us before returning any item if you are unsure whether it is eligible.

EXCHANGES

We do not currently offer direct exchanges.

To obtain a different product, please request a return for the eligible item. Once the return has been accepted, you may place a separate order for the new product.

REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. We normally process approved refunds within 10 business days, although your bank, card issuer, or payment provider may require additional time to post the refund to your account.

All refunds will be processed within the time required by applicable law.

For eligible cancellations by customers in the United Kingdom or European Union, we will refund the product price and the cost of the least expensive standard delivery option offered for the order, as required by applicable law. Any additional cost for express, premium, or upgraded delivery is not refundable unless required by law.

For other change-of-mind returns, original shipping charges are non-refundable unless otherwise required by applicable law.

Customs duties, import taxes, brokerage charges, or other fees paid directly to a customs authority, carrier, or third party cannot be refunded by SANKARLE. You may need to contact the relevant authority or service provider regarding possible reimbursement.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@sankarle.com.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at support@sankarle.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped. This does not limit any cancellation rights available under applicable law.

CONTACT US

For questions about returns, refunds, or your order, please contact:

SANKARLE
Email: support@sankarle.com